Modern computers and software packages are extremely complicated and often leave experienced users
confused and frustrated.
This is doubly true for first time users who's initial joy at owning a computer is so often marred by niggling
and apparently terminal messages given forth by operating systems and software which are often relatively
easy to rectify given the knowledge that accompanies experience.
The wealth of options available to perform even the simplest of tasks can lead to the development of bad
habits which stay with the user for many years into the future.
Sometimes a single change to the set-up can enhance the user's experience out of all recognisition allowing
them to use the computer in the manner they expected when they purchased it.
In order to somewhat alleviate this frustration IBIS are pleased to offer support contracts at a fixed price to
home users and by quotation to business users.
What do you get?
IBIS provides a help desk manned from 8am to 8pm every week-day and 9.00am to 12.30pm on Saturdays to
assist with your problems by telephone.
We cover the following operating systems and software packages :-
Windows XP (Home & Professional)
Windows 2000
Windows 98
Microsoft Office Suites (including)
Word
Excel
Outlook
Access
Publisher
As an accredited Microsoft Value Added Retailer we have access to Microsoft support at a level which is not
available to the general public. This often allows us to provide the answer to your problem considerably
quicker than the average user.
Your problem is often resolved during your first telephone call but if it is more complex IBIS will use its best
endevours to provide an answer within 24 hours.
What does it cost?
The cost for a home user telephone support package is as follows:
3 Months.......... £ 60.00 + VAT
6 Months.......... £100.00 + VAT
12Months......... £180.00 + VAT
This pricing structure, we are sure you will agree, offers exceptional value for money.
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